Privacy Policy

Effective Date: September 28, 2026

Qwik-E-Repair (“we,” “us,” or “our”) is a device repair business based in Fullerton, California. This Privacy Policy explains how we collect, use, and disclose personal information when you visit qwik-e-repair.com, contact us, request an estimate, or use our services.

Information We Collect

Depending on your interaction with us, we may collect:

• Contact information: Your name, email address, phone number, and pickup, delivery, or shipping address.

• Device and repair information: Device brand, model, serial number or other identifier, reported problems, condition, requested services, and repair history.

• Communications and attachments: Messages, photos, files, appointment details, estimates, approvals, and feedback you provide.

• Transaction information: Invoices, payment confirmations, deposits, amounts paid, transaction references, and refund records.

• Technical information: Information processed by our website and hosting tools, such as IP addresses, browser information, access times, and website requests.

• Information needed for authorized device services: Device settings, diagnostic information, or files necessary to complete repairs, testing, backups, or data transfers you authorize.

Please provide only information relevant to your request. Do not include device passwords, bank login credentials, full payment-card details, or unrelated sensitive information in booking descriptions, email messages, or uploaded files.

How We Use Information

We use information to:

• Respond to inquiries and prepare repair estimates.

• Schedule appointments and coordinate pickup, delivery, shipping, and return.

• Diagnose problems and perform authorized services.

• Document your approval and communicate proposed changes.

• Send repair updates, invoices, payment requests, and service communications.

• Manage warranty requests and resolve concerns.

• Maintain business records, protect our systems, prevent fraud, and meet applicable legal obligations.

If we send promotional communications, you may opt out using the instructions in the message or by contacting us. You may still receive necessary messages about an active repair or transaction.

Privacy During Device Repairs

Some services require access to device settings, software, or functions. We limit access to what is reasonably necessary for the work and testing you authorize.

If a passcode or account is needed, we will discuss access arrangements with you. Where practical, you may use a temporary account or an available repair or maintenance mode.

We do not intentionally browse personal photos, messages, documents, or other content unrelated to your service. Personal information may nevertheless become visible during troubleshooting, testing, or authorized data services.

Backups, data transfers, operating system work, and similar services may require handling your files. We will discuss the scope of that work before proceeding. Temporary working copies and access credentials will be removed when no longer needed for the authorized service.

Please back up your device before service when possible. If you need backup assistance or have concerns about sensitive information, tell us before work begins.

We will obtain separate permission before using identifiable customer information, personal device content, or identifiable repair photos in marketing.

How We Share Information

We may share relevant information with providers that help us operate our business, including:

• Website hosting, security, and technical support providers.

• Booking and repair management tools.

• Email, communication, and business record storage providers.

• Payment and invoicing services.

• Shipping and delivery providers when needed for your requested service.

We limit these disclosures to information reasonably needed for the relevant purpose.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to address fraud, security threats, disputes, or risks to people or property.

Sale of Information and Advertising

Qwik-E-Repair does not sell customer information or intentionally provide it to third parties for their own advertising purposes.

We do not intentionally use visitor analytics or advertising tracking tools. Sharing information with providers to process payments or complete your requested services is described separately in this policy.

Payments

Our payment options include Cash App, Venmo, and Zelle. These services process payments under their own terms and privacy policies.

We may receive your name or payment username, payment confirmations, amounts, transaction references, and payment notes. We use this information to match payments to invoices, maintain records, and address payment questions or refunds.

Please review the privacy policy of the payment service you choose. Do not include device passwords or unrelated sensitive information in payment notes. We do not ask you to provide your payment-service password or bank login credentials.

Cookies and Third-Party Services

Our website, hosting provider, and booking tools may use cookies or similar technologies to support website functions, booking sessions, preferences, security, and troubleshooting.

Third-party services may process technical information when you interact with them. Their own privacy policies explain their information practices. Our decision not to use visitor analytics or advertising tools does not mean that third-party services collect no information.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Information Retention

We retain personal information for as long as reasonably necessary to provide services, support warranties, maintain required records, resolve disputes, prevent fraud, and meet legal obligations.

Retention periods depend on the information and its purpose. Repair and financial records may need to be retained longer than temporary device files or access credentials.

Information removed from active systems may remain in protected backups until those backups expire or are replaced.

Information Security

We use reasonable administrative and technical safeguards appropriate to the information we handle. Access is limited to people and providers who need the information for legitimate business purposes.

No website, electronic communication method, or storage system can be guaranteed completely secure.

Your Choices and Privacy Requests

You may contact us to ask about personal information we hold about you or request access, correction, or deletion. We may need to verify your identity before acting on a request.

We may retain information needed for legal, accounting, warranty, security, or dispute-resolution purposes. We will explain relevant limitations when responding.

Depending on your location and the laws applicable to our business, you may have additional privacy rights. We will handle requests in accordance with applicable law.

Children’s Privacy

Our website and booking services are intended for adults arranging repair services. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information, contact us so we can investigate and take appropriate action. A parent or guardian should arrange repair services for a minor.

Links to Other Websites

Our website may link to external websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Changes to This Policy

We may update this policy as our services, information practices, or legal obligations change. We will post updates on this page and revise the effective date. Where required, we will provide additional notice or obtain consent.

Contact Us

For privacy questions or requests, contact:

Qwik-E-Repair
Fullerton, California
Email: Repairs@Qwik-E-Repair.com
Website: https://qwik-e-repair.com